Welcome to the Troubleshooting Guide

We collected the most common issues and questions developers faced with.
If you don’t find the anwer for your question here, contact us at support@getsocial.im or via Intercom.


Question: I am setting im.getsocial.sdk.AutoRegisterForPush = NO in plist. But when I build the project, it automatically turns it to YES. How to disable it?

Answer: Most likely you’re using our iOS installer script to integrate GetSocial. If that’s the case you have to configure push notifications via script parameters, see more details here.

Question: I see this exception on the application start:

'NSInvalidArgumentException', reason: '-[FIRA_AppDelegate-1525737441942 toGetSocialNotification:]: unrecognized selector sent to instance 0x1c0035060'

Answer: Just add FirebaseAppDelegateProxyEnabled entry of type Boolean with value NO to your Info.plist and these lines to your AppDelegate.m:

- (void)application:(UIApplication *)application didRegisterForRemoteNotificationsWithDeviceToken:(NSData *)deviceToken {
    [FIRMessaging messaging].APNSToken = deviceToken;
func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) {
    FIRMessaging().apnsToken = deviceToken

You can find more info here.

Question I’m using GetSocial SDK version 6.29.2 and my app crashes on older devices running iOS < 12.2.0:

1. Check if Always Embed Swift Standard Libraries is set to Yes in your project’s Build Settings
1. If you use CocoaPods, make sure use_frameworks! flag is added to your Podfile. If you need to add it, run pod install and make a clean build.


Question: I get the following error on Android when trying to run any GetSocial related method:

Exception: No such proxy method: UnityEngine.AndroidJavaRunnableProxy.run()

Check the Stripping Level configuration in Player Settings, it should be set to Disabled.

Question: I get an error message saying Error: keytool command line utility does not exist.

Answer: Update your GetSocial SDK version to the latest version, or you can get Signing-certificate fingerprint using keytool, as it is described here.

Question: When I try to update GetSocial SDK, I get an error on Windows message saying System.UnauthorizedAccessException: Access to the path
"<PATH>Assets\GetSocial\Plugins\Android\getsocial-library-release.*" is denied..

Answer: Delete folder at <PATH>Assets\GetSocial\Plugins\Android manually and download Android libraries in GetSocialEdit SettingsAndroid Settings section.

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